How Cloud Services Revolutionize Customer Experience
We hear a lot about technical debt, which leads to the storage of data in closed-off legacy systems. These include on-premises servers, databases, applications, and workloads that are defined by departmental and divisional silos. Without the ability to share data across your business (using security and access constraints), it’s impossible for an SMB or enterprise to work cohesively to deliver new services and products. The goal is to use data to anticipate—not just respond—to customer experience demands across customer-facing applications, web portals, and all channels.
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